Dobbies Club Terms and Conditions

Club Plus 20% off event

General

These terms and conditions, in conjunction with the Dobbies privacy policy, are applicable across the Dobbies Club and Club Plus schemes and any participation is considered as acceptance. Additional terms and conditions may be in place for optional elements of the scheme, examples of which include, but are not limited to, prize draws and competitions. Members participating in the optional elements of the scheme will be considered as having accepted the additional terms and conditions
Dobbies Garden Centres Limited reserve the right to alter or delete any of the Dobbies Club or Club Plus benefits at any time without prior notice
To be a member of Dobbies Club or Club Plus you must be aged 18 or over and be a resident in England, Scotland, Wales or Northern Ireland
Only one membership per person and only one named member per membership is allowed
In order to receive emails from Dobbies, members must provide us with a valid email address and be opted into receiving email communications from Dobbies
If you supply us with an email address you are consenting to receiving marketing material from Dobbies Club or Club Plus. Dobbies will not pass on your personal details to any third party except where we have your permission, where we are required to do so by law and to contracted companies who provide a service to us. The Dobbies Privacy Policy can be found here

Member events

Members will receive invitations to exclusive member events either via post or via email provided this has been supplied by a member. Members can update their details at any time at dobbies.com/loyalty
Please note if a member has unsubscribed from Dobbies emails we may not be able to notify them about events

Member offers

Member offers are subject to availability and no cash alternative or substitution is available
Dobbies Club or Dobbies Club Plus exclusive member offers may not always be valid in conjunction with other discounts, offers or promotions
A valid membership card must be presented and scanned at the point of purchase in-store or be entered online to qualify for exclusive member offers

Priority booking for events

Members will be notified by email as to when priority slots for relevant Dobbies events will be available. Please note not all Dobbies events will have priority booking slots
If a member has unsubscribed from Dobbies emails we may not be able to notify them about priority booking slots.
Priority slots will be released a minimum of 24 hours in advance of general release
Members must have a valid membership card to be eligible for priority booking.
Priority slots are only available online and members are restricted to one booking per event

Access to exclusive online content

Members can access exclusive content at dobbies.com/club. Members must have a registered membership card to do this and can register at dobbies.com

Terms & conditions: Club

Membership cards

A Dobbies Club membership card can be used in any Dobbies Garden Centre, Dobbies Garden Cafe and online at dobbies.com
To receive a physical membership card you must supply us with your home address. You will receive your membership card at this address within 5-10 working days
Members must register their membership card online at dobbies.com to be eligible for all member benefits online
To set up an online account you must have an email address. Only one email address can be registered to an account.
Your membership card can only be used by the named and registered member. It cannot be transferred or copied
A valid membership card must be presented and scanned at the point of purchase in-centre or be entered online to qualify for exclusive member offers, discounts and points
Your membership card must be presented when returning any goods allowing us to credit/debit the appropriate points from your card
The membership card is issued by and remains the property of Dobbies Garden Centres Limited who reserve the right to terminate the scheme without prior notice and/or, on reasonable grounds, withdraw or cancel any membership card that they feel has been subject to abuse or attempted abuse

Points

Club members can collect 1 point for every £1 spent in a single transaction (after discounts). Each point is worth 1p in cashback vouchers
Points will be allocated to the account associated with the membership card scanned. Please note that points may not appear instantly on the members account
If your membership card is registered to an online Dobbies account, when shopping at dobbies.com, points will automatically be applied to the members' account
Points cannot be collected at third party concessions in Dobbies Garden Centres, at the butcher counters in Dobbies Food Halls and when purchasing Giftcards. Other exclusions may apply
Points are converted into vouchers twice a year. Dates of issue are subject to change
Only members who have collected 150 points or over will receive a money back voucher. For members who have collected under 150 points, these points will roll over and a voucher will be issued in the next available statement once they have collected 150 points
Any promotional vouchers linked to Dobbies Club are non-transferable and are valid only for use with the card holder. As such they cannot be sold or transferred for any monetary gain
Voucher terms and conditions apply and will be stated on the reverse of each voucher
Dobbies Garden Centres reserves the right to alter the terms of the points system at any time

Terms & conditions: Club Plus

Membership cards

A Dobbies Club Plus membership is valid for one year from the day of purchase and your membership card can be used in any Dobbies Garden Centre, Dobbies Garden Cafe and online at dobbies.com
To receive a physical membership card you must supply us with your home address. You will receive your membership card at this address within 5-10 working days
Members must register their membership card online at dobbies.com to be eligible for all member benefits online
To set up a dobbies.com account you must have a valid email address. Only one email address can be registered to an account
Your membership card can only be used by the named and registered member. It cannot be transferred or copied
A valid membership card must be presented at the point of purchase in centre or be entered online to qualify for discount, exclusive member offers and points
Your membership card must be presented when returning any goods allowing us to credit/debit the appropriate points from your card
The membership card is issued by and remains the property of Dobbies Garden Centres Limited who reserve the right to terminate the scheme without prior notice and/or, on reasonable grounds, withdraw or cancel any membership card that they feel has been subject to abuse or attempted abuse

Payment

Recurring Payment

To sign up for Dobbies Club Plus membership you need to have a valid email address
At the end of your first contract period, your membership will automatically renew unless you notify us before the renewal date or 14 days after your first payment that you do not want your membership to continue
By signing up for Dobbies Club Plus, you authorise us to take the membership fee both at the start of your membership and when your membership automatically renews. This will be done using the payment details from the payment card that you have provided when joining
You can cancel your membership at any time and your benefits will remain valid for the duration of your annual membership
Should you notify us that you do not wish to continue with Club Plus, your membership will be automatically converted to our free Dobbies Club membership when your Club Plus membership expires
The membership fee will be taken on or after that day you sign up. We will try and ensure your membership fee is taken on the same date each year however, sometimes we may take this at a later date
The membership fee will also be taken automatically each time your membership is renewed
If we are unable to process your Club Plus membership fee, your account will move to our free tier. You will not be able to access your Club Plus benefits until such time as we receive your payment; benefits may not be applied retrospectively. To resolve this, please speak to a team member in-store
We reserve the right to alter the membership fee for future renewals. We will notify you of any alteration at least 14 days in advance of the alteration, and you can cancel your renewal if you do not wish your membership to be renewed at the altered membership fee

Direct Debit

Direct Debit is no longer available for new joiners. Please see recurring payment detail above
Existing Direct Debit members will have a payment taken from your nominated bank account within 14 working days of the application being submitted and then annually on the purchase date thereafter
Please note as a Direct Debit member you are covered by the Direct Debit Guarantee
The membership fee will also be taken automatically each time your membership is renewed
If we are unable to process your payment, your account will move to our free tier. You will not be able to access your Club Plus benefits until such time as we receive your payment; benefits may not be applied retrospectively. As direct debit is no longer available for new joiners, a new recurring payment would need to be created. To resolve this, please speak to a team member in-store. For full recurring payment details, please see above
We reserve the right to alter the membership fee for future renewals. We will notify you of any alteration at least 14 days in advance of the alteration, and you can cancel your renewal if you do not wish your membership to be renewed at the altered membership fee

Member discount

Dobbies Club Plus members benefit from a 10% discount on plants, bulbs, seeds (including grass seed) and Dobbies brand bird food all year round. This does not include already reduced or marked down products
The member discount is applied at the till point in-store when a valid Dobbies Club Plus card is scanned. If your membership card is registered to an online Dobbies account the discount will automatically be applied at the online checkout

Hot drinks

Dobbies Club Plus members benefit from 2 hot drink credits each month for the year of valid membership
Two credits per month will be added to your membership card and can be redeemed against applicable regular hot drinks at any Dobbies restaurant. Please note hot drink credits cannot be redeemed at third party restaurants
If a Dobbies Club Plus member would like to upgrade to a large applicable drink they can pay the difference at the restaurant or Food To Go till
Please note alcoholic drinks (and all drinks containing alcohol) are not included and will be charged at full price
Credits cannot be used in conjunction with any other restaurant offer, promotion or Afternoon Tea
The two credits are only valid for twelve calendar months in the year of membership. Credits cannot be transferred from month to month and must be used in the relevant calendar month for the year of valid membership. If you do not use them within the calendar month they will expire
Members must present a valid Dobbies Club Plus membership card at the Dobbies restaurant till point to redeem the credit and benefit from the free hot drink. The membership card number can be entered at the till point if the member is able to confirm the card number
Paper tea and coffee vouchers are no longer accepted in Dobbies restaurants or at third party restaurants
If you lose your membership card, your remaining credits will be transferred to your new Dobbies Club Plus membership card

Birthday treat

Dobbies Club Plus members who provide us with their date of birth at point of application or by updating their details at dobbies.com will be eligible for a birthday treat from Dobbies
If the date of birth is not provided at the point of application we cannot guarantee a birthday treat will be sent
Dobbies are only able to send a birthday treat to members who have provided a valid postal address
Dobbies reserve the right to change or withdraw the birthday treat at any time

Points

Club Plus Members can collect 2 points for every £1 spent in a single transaction (after discounts). Each point is worth 1p in cash back vouchers
Points will be allocated to the account associated with the membership card scanned. Please note that points may not appear instantly on the member's account
If your membership card is registered to an online Dobbies account, when shopping at dobbies.com, points will automatically be applied to the member's account
Unfortunately points cannot be collected at third party concessions in Dobbies Garden Centres, at the butcher counters in Dobbies Food Halls and when purchasing Giftcards. Other exclusions may apply
Points are converted into vouchers twice a year. Dates of issue are subject to change
Only members who have collected 150 points or over will receive a money back voucher. For members who have collected under 150 points, these points will roll over and a voucher will be issued in the next available statement once they have collected 150 points
Any promotional vouchers linked to Dobbies Club are non-transferable and are valid only for use with the card holder. As such they cannot be sold or transferred for any monetary gain
Vouchers terms and conditions apply and will be stated on the reverse of each voucher
Dobbies Garden Centres reserves the right to alter the terms of the points system at any time

Personalised saving

Your personalised saving is calculated by reviewing your purchases over the last 12 months and calculating what you've saved, including:
- 10% off plants, bulbs and seeds
- A maximum of 2 regular hot drinks per month that have been purchased

MEMBER STATEMENT AND MAGAZINE, OCTOBER 2024 – TERMS & CONDITIONS

Reward Vouchers

Voucher(s) valid until 30th April 2025. These vouchers are non-transferrable, cannot be used to purchase HTA or Dobbies Gift Cards, cannot be redeemed in concessions or used for online purchases

Bonus points on specified products

Vouchers valid until 29th December 2024. Vouchers entitle the holder to the number of bonus points noted on the voucher when they make one single purchase in the specified product category. Points will be added to your account ahead of your next statement when you make a qualifying purchase of the stated amount (or more) after any discounts have been added. Vouchers are as stated, there is no cash equivalent and are non-transferable

Restaurant bonus points vouchers

Vouchers valid until 29th December 2024. This voucher entitles the holder to the number of bonus points noted on the voucher when they make one single transaction in the Restaurant. Points will be added to your account ahead of your next statement when you make a qualifying purchase of the stated amount (or more) after any discounts have been added. Vouchers are as stated, there is no cash equivalent and are non-transferable

Member's Magazine: 5,000 points prize draw

Only one voucher per person can be entered. Entrants must be over 18. Prize has no cash alternative, is non-transferable and non-refundable. Entrants must scan a valid Dobbies Club card with the coupon to be entered into the prize draw. Entries to the prize draw close on 31/12/24. The draw will be made by a Dobbies employee and their decision is final. Entry not open to Dobbies employees or anyone connected to the prize draw. Twenty winners will be selected and notified in writing by 31/01/25

little dobbies free plant offer

To be eligible for the little dobbies free plant offer, participants must have an active Dobbies Club or Club Plus membership and have provided a valid email address

This offer is only available in little dobbies stores – Cheltenham, Chiswick, Clifton, Richmond, Stockbridge and Westbourne Grove. A valid membership card must be used when making an eligible purchase and cannot be applied retrospectively

Qualifying plants equal a value of £10 or more before any discounts are applied

Once 3 qualifying houseplants have been purchased, a voucher for your free plant (worth up to £14.99) will be emailed to your email address within 72 hours of your purchase

Voucher cannot be used as part-payment towards a houseplant priced over £14.99 and cannot be used to purchase multiple lower value houseplants

Voucher is valid for a single transaction only and must be redeemed before the expiry date along with a valid membership card