Our Click & Collect service is available in all Dobbies stores
Get started with just 3 easy steps:
ARE YOU A CLUB PLUS MEMBER?
Remember to sign in online using the email address linked to your Club Plus membership when placing your Click & Collect order to get your 10% discount on plants, bulbs and seeds
Please note gift cards or Dobbies Club reward vouchers can’t be used to pay for Click & Collect orders
COMMONLY ASKED QUESTIONS
We’re happy for someone to pick up your order for you! They’ll need to bring your order confirmation email and order number
If you need to cancel your order or you didn’t receive an order confirmation email, then call our Customer Service Team on 0131 561 6406 and select option 4. Lines are open Monday to Friday, 10am - 4pm. Please note your order cannot be amended, just cancelled. If you want to add or remove items from your order, you should cancel your order and place a new one
If you change your mind or are unhappy with your items, they’ll need to be returned in-store with a copy of your order confirmation email
We have a carefully selected range of products available to Click & Collect and we’re working on adding more products regularly. Online exclusive or heavier items that need two people to carry them aren’t available for our Click & Collect service